In most industries, companies must utilize computer systems to advance in their competition. Industry leaders advance their systems to state-of-the-art to address four aspect of competitiveness: quality, service, innovation, and speed.
More experience leads the firm to a set of connected curves, rather than one continuous learning curve. A company properly identified a new market and the technology to exploit it can shift to new experience curve. An electronic tender is an electronic communication capability on a product or service. An electronic tender allows another computer cared for, attended to or kept track of it. Becoming customer driven is the current focus of companies.
By involving of Internet, Business-to-Customer (B2C) has both new advantages and problems.
Advantages of B2C E-Business
- Internet helps business overcome the geographic limitation.
- Reduce order-processing.
- Available online to serve customer at anytime (24/7).
- Quickly address concerns and customize responses.
- Pay more attentions to customer services and personalized.
- Provide relate products and services with things are customer looking for.
- Sell goods direct to customer without other distribution channels.
Potential B2C problems
- Systems not always reliable or poorly designed.
- Shipping challenge can completely avoidable by connect to supply chain solutions.
- Employee deals with technical problems and customers. Less expertise in a new market segment is a problem, too.
- Each area has difference legal system that made business always be aware.
- All competitors can easy create an online business.
- The price competition reduces profit margins of all companies.
- The competitors appear from everywhere, not only within local area.
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